IntroductionAs technical innovations continue to evolve, the arrival of the "cloud" in the communication sector has been hailed as a revolutionary step forward. Cloud telephony relieves enterprises of the responsibility of deploying and maintaining the infrastructure onsite and also r...

IntroductionOver the last several years, VoIP services have grown in popularity, and more and more businesses around the world are now embracing this technology to communicate with their customers. It is true that VoIP technology is the greatest option for both enterprises and homes. ...

IntroductionThe benefit of Interactive Voice Response systems is that they allow incoming calls to be re-routed to the most appropriate agent or department, but because they were designed to manage hundreds of phone calls each day, it is generally believed that they are primarily bene...

IntroductionVirtual PBXs are advanced phone systems accessible from anywhere that are easy to use and affordable. Unlike traditional business phone systems, this type of telecommunications system works over the internet so that it does not interfere with your existing telecommunicatio...