Blogs

With the increasing demand for Cloud Telephony services among businesses, service providers need to ensure that they adhere to the guidelines set by the Telecom Regulatory Authority of India (TRAI). Recently TRAI has ruled out a new set of regulations that has directly affected some businesses and the cloud telephony services providers. Before we move forward to learning about the critical compliance update, let’s first understand who TRAI is, what they do, and why compliance is so important.

Getting a toll-free number in India typically involves going through authorized telecom service providers. Here's a general guide on how you can obtain a toll-free number for India:

Many businesses these days have switched to Do Not Disturb (DND) or Do Not Call scrubbing methods in order to comply with federal as well as state laws while maintaining marketing compliance. However, as the legal framework changes, it becomes more difficult to stay updated and adhere to telemarketing rules and regulations.

Click-to-call, a feature commonly found in cloud-based solutions, facilitates seamless connections between callers and businesses without manual dialing. It functions as a widget with a Call icon, configurable on various digital touchpoints such as websites or mobile apps, allowing customers to instantly reach out. With just a single click or tap, customers can easily connect with the sales or support team of the business. Upon clicking the widget, users are prompted to input their phone number, and upon submission, the system initiates a phone call connecting them with the appropriate team.

As technical innovations continue to evolve, the arrival of the "cloud" in the communication sector has been hailed as a revolutionary step forward. Cloud telephony relieves enterprises of the responsibility of deploying and maintaining the infrastructure onsite and also reduces operating expenses.

Explore Customer Communication Trends for 2026—voice-first CX, AI voice agents, agentic IVR, cloud contact centers, compliance, and data-driven conversations.

Explore how contact centers evolved in 2025. Data-rich insights on AI voice agents, cloud call centers, customer service trends, and CX performance.

Explore the Telecom Sector Review 2025 with official TRAI data. Detailed insights on India’s telecom subscribers, internet growth, 5G, usage trends, ARPU, and how business communication is evolving with CloudConnect.

Learn how call center quality assurance improves CSAT, FCR, agent performance, and compliance using benchmarks, best practices, and AI-driven QA tools

Learn what a voice AI agent is, how it works, and how businesses are replacing legacy phone systems with AI-powered voice automation.