Click-to-call, a feature commonly found in cloud-based solutions, facilitates seamless connections between callers and businesses without manual dialing. It functions as a widget with a Call icon, configurable on various digital touchpoints such as websites or mobile apps, allowing customers to instantly reach out. With just a single click or tap, customers can easily connect with the sales or support team of the business. Upon clicking the widget, users are prompted to input their phone number, and upon submission, the system initiates a phone call connecting them with the appropriate team.
Here are some of the ideas of using click-to-call technology
CRM Click to call
Click-to-call can be integrated seamlessly with the CRM of your choice, allowing your calling teams to initiate outbound calls with a single click. With integrated dialing, a pop-up window appears directly within the CRM interface, allowing agents to access a customer's complete contextual record during the call. This means that sales reps or agents no longer need to switch between different screens, resulting in increased efficiency and a smoother workflow
App or Browser Calling
Imagine a scenario where a customer discovers your brand on a website or app and wishes to connect with your team. By integrating click-to-call functionality via VoIP, you allow your customers to easily reach out to your team with just a click. This eliminates the need for them to remember or search for contact details later on, streamlining the communication process and enhancing overall user experience.
