With more than 1 billion users worldwide, WhatsApp business solution has become a powerful tool for businesses to promote sales. Moreover, businesses can reduce expenses, improve customer service, and increase lead generation. WhatsApp Business enables businesses to automate certain processes, such as sending appointment reminders or order confirmations, saving time and resources. Furthermore, the platform supports the integration of chatbots, which can handle basic customer inquiries and provide 24/7 support offering a secure and encrypted environment, ensuring the privacy and protection of customer data.
Loaded with features that transform your business communication experience
Text & List messages
Communicate effectively with your target audience by sending personalised text and list communications.
Broadcast Messages
Use broadcast messages to reach a larger audience and communicate effectively and easily.
Improved Agent Collaboration
Enhance teamwork among agents for seamless and efficient customer support.
Reply & CTA Button
Simple reply and call-to-action buttons make it easier to respond and take action quickly.
Pre-canned answers to respond quickly
Pre-canned responses can help you communicate faster and more consistently.
Better Customer Acquisition
Implement advanced client engagement tools to ensure a targeted and effective acquisition strategy.
Role-Based Access Control
Role-based access ensures security and control, allowing for more efficient management.
Number Masking
Masking phone numbers during interactions helps to protect privacy and security both for agents and customers.
Template recording and duplication
Simplify your communications approach by using a straightforward templating system that allows for template generation and replication with ease.
Campaigns on WhatsApp
Drive powerful marketing activities directly through WhatsApp to improve campaign effectiveness and audience engagement.
Broadcast Messages
Increase your reach with broadcast messaging to maximise your engagement potential.
Live Dashboard & Reporting
Extend your outreach with wide-reaching messages, ensuring broad and effective communication with your audience.
Communication Analytics
Powerful analytics can provide significant insights into your communication efforts.
Unified Customer Management
Streamline client interactions by implementing a centralised platform for complete customer management.
Live Agents
Provide live help with dedicated agents, delivering a personalised client experience.
End-To-End Encryption
Prioritise security by using end-to-end encryption to protect critical communications.
Verified Business Profile
A verified company profile on WhatsApp helps to establish trust and confidence.Let us give you some use cases for your better understanding
WhatsApp Integration
Seamlessly integrate your WhatsApp with the customer support platform which allows customers to initiate conversations and receive assistance directly through WhatsApp.
Automated Responses
Frequently asked questions and order status inquiries are automated which reduces the response time for routine queries and freeing up support agents for more complex issues.
Order Tracking
Customers are given the option to receive real-time order tracking updates via WhatsApp, ensuring transparency and improving the overall shopping experience.
Personalised Product Recommendations
Send personalised product recommendations to customers based on their past purchases and browsing history.
Flash Sale Notifications
Send timely notifications about flash sales and exclusive offers that result in increased sales and customer engagement.
Trusted by Leading Companies
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.
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Ask us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
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