CDR, or Call Detail Record in Cloud Telephony logs telephony activity, storing caller details, timestamps, and call duration. Beneficial for businesses, CDRs optimise communication, enhance security, troubleshoot issues, and enable data-driven decisions. They aid performance optimisation, improve call routing, and ensure overall telephony infrastructure excellence with encryption and regulatory compliance. CDRs are also valuable in investigating and resolving disputes or discrepancies related to telephony services. The data stored in CDRs can be integrated with other systems and applications to provide a comprehensive view of communication activities within an organisation.
Key Features
Comprehensive Call Information
Call Detail Records (CDRs) in cloud telephony store caller and recipient details, including phone numbers, names, and timestamps for call initiation, answering, and termination. The recorded call duration aids in workforce optimisation and communication analysis for enhanced efficiency.
Geolocation and Network Data
Cloud telephony CDRs can capture geolocation, aiding businesses with distributed teams and enabling regional call pattern analysis. Additionally, network details in CDRs, distinguishing between cellular and VoIP connections, are crucial for troubleshooting call quality and optimising communication infrastructure.
Call Routing and Transcription Details
CDRs in cloud telephony track call routing, optimising direction to departments, while advanced systems may transcribe calls, providing text data for analysis, training, compliance, or customer service improvements.
Security and Compliance Features
CDRs in cloud telephony prioritise security through call encryption, crucial for industries like healthcare and finance. They aid compliance tracking by recording call details, ensuring adherence to varied jurisdictional laws and industry regulations. Robust access controls enhance the security and privacy of CDRs, restricting access to authorised personnel.Business Advantages
Performance Optimisation
Call Detail Records (CDRs) in cloud telephony provide valuable insights into call duration, patterns, and routing. Businesses can analyse this data to optimise communication processes, enhance workforce efficiency, and streamline call routing for better overall performance.
Enhanced Security and Compliance
CDRs often incorporate robust security measures, including call encryption, to safeguard sensitive information. By tracking and recording call interactions, businesses can also ensure compliance with regulatory requirements and industry-specific laws, promoting a secure and compliant telephony environment.
Troubleshooting and Quality Improvement
Detailed network information in CDRs allows businesses to troubleshoot call quality issues by identifying whether calls are made over cellular networks or VoIP call service. This data is instrumental in diagnosing and resolving issues promptly, contributing to improved overall communication infrastructure.
Data-Driven Decision Making
Analysing CDRs enables data-driven decision-making. Businesses can use the information gathered, such as call duration, routing patterns, and transcription data, to make informed decisions about resource allocation, training needs, and customer service improvements. This leads to more effective and strategic decision-making processes.
Trusted by Leading Companies
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.
Have Question?
Ask us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
Call Us 24x7
India:
United Kingdom:
United States: