Introduction
An advanced customer engagement or cloud contact center system designed to provide seamless and unified customer experiences across multiple channels thus empowering your business to interact with your customers in a consistent and cohesive manner. This customer engagement system integrates various communication channels, including email, social media, live chat, and phone, to ensure that your customers can reach out to your business through their preferred method. By providing a seamless and unified experience, it enables your team to access a comprehensive view of each customer, allowing for personalized interactions and tailored solutions.
Features That Make Us Stand Out!
Omnichannel Call Routing
Connecting customers across multiple channels to ensure a seamless customer experience.
Business software or CTI integration
Integrating different software systems to enhance productivity and collaboration
Workforce management
Plan, organise, and direct the activities of your employees to maximise your business efficiency.
Analytics and Reporting
Collecting and analysing data to measure performance and identify areas for improvementBenefits of using Omnichannel Contact Center Solution
Increased customer retention
Enable your customers to communicate on the channel they prefer, prevent them from having to repeat themselves, decrease hold times, and increase first-call resolution rates.
Faster customer resolution times
Provide your customers with more options to access help, increase employee productivity, and make it easier for agents to access a customer's history, making it easier to quickly resolve complex customer issues.
Remote workforce empowerment
Our business communication tools are designed specifically to align your remote workforce needs with advanced omnichannel routing options through our AI-based IVR service, remote call forwarding, analytics, and integrations with team collaboration software.
Improved customer customisation
Provide your customers with automated, personalised communication across multiple channels, as well as help agents prepare for calls to ensure efficient customer support.
Get in touch with us
Ask us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
Call Us 24x7
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Mail Us
info@cloud-connect.in
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.
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