Be it seamlessly interacting with your customers with a single click and resolving their queries or guiding your agent and monitoring their performance, Click to Call software does it all. With Click to Call, you can streamline your customer service process and provide instant assistance. It enables you to track and analyze call metrics to improve agent performance and customer satisfaction. Additionally, the Click to Call solution integrates seamlessly with your CRM system, allowing you to access customer information and personalise interactions
What features does our solution offer to your business
Automated Calling
Automated calling in Click-to-Call solutions streamlines outreach efforts, eliminating manual dialing and enhancing efficiency for businesses through personalized greetings and targeted messaging.
Can Be Accessed On Any Platform
Experience the convenience and efficiency of initiating calls from any device with seamless access to Click-to-Call. Enjoy the flexibility of using your preferred platforms to make calls effortlessly.
Call Management
Streamline call handling with precision through intuitive call management features in Click-to-Call, empowering users to optimise communication strategies and track call analytics effortlessly.
Call Routing & Forwarding
Call forwarding diverts incoming calls to alternate locations, assuring the best communication and availability, while call routing effectively routes calls according to predefined rules.
Compatible with your Existing CRM
Integrates with a wide range of Customer Relationship Management (CRM) systems, enabling users to make calls straight from the CRM interface. This improves workflow efficiency and keeps customer information consistent and up to date.
Call Patching Options
Enables users to add or move people to an interaction initiated using the click-to-call system. Allowing users to dynamically incorporate others during a call, improves flexibility and collaboration and facilitates real-time communication and issue solving inside an organisation.
Real-Time Reports & Analytics
Get instant access to detailed data and insights about your automated calling campaigns, including call volume, duration, and outcomes.Benefits of implementing our click-to-call solution into your business
Maximize Online Sales Opportunities
Enables instant engagement, converting website visitors into active sales leads.
Sharpen Online Marketing Effectiveness
Seamlessly integrates into campaigns, transforming website traffic into direct conversations, maximizing the effectiveness of your marketing strategy.
Boost Customer Retention
Ensures prompt responses to customer inquiries, fostering positive relationships and increasing the likelihood of repeat business.
Instantly Connect With Ease
Customers can connect instantly, eliminating barriers and enhancing the ease of communication, resulting in a positive and efficient customer experience.
Real-Time Responses
Facilitates real-time communication, ensuring timely responses that contribute to customer satisfaction and demonstrate your commitment to exceptional service.
Call Tracking & Analytics
Offers valuable data on call performance, enabling informed decision-making, optimizing strategies, and improving overall business efficiency.
High Conversion Rates
Increase conversion rates by offering a direct and personalized communication channel. Click-to-call not only streamlines the customer journey but also boosts the likelihood of successful conversions, driving overall business growth and success.
Trusted by Leading Companies
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.
Get in touch with us
Ask us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
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