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Educational institutions must establish clear and transparent communication channels with stakeholders such as parents, students, and other organizations. Whether you're launching an admission campaign to expand your reach or seeking in-depth call analytics for your communication efforts, our solution offers the flexibility to tailor your setup to your specific needs. As institutes increasingly embrace personalized learning, they are reshaping their communication strategies to engage with learners and showcase their educational model.
Enhance engagement through personalized interactions across channels, streamline processes, adapt to preferences, and enjoy efficient, personalized communication for meaningful connections.
CloudConnect successfully addressed UNIVO's challenges by optimizing connected call ratios and enhancing performance, ensuring that valuable business opportunities were not missed. It introduced comprehensive reporting and management solutions for UNIVO's PAN India workforce, efficiently handling the high call volumes. Prior to the implementation of CloudConnect, the call center at UNIVO struggled to manage the call load effectively, resulting in missed leads, caller frustration, and database duplication. Additionally, the system's limitations impeded the monitoring and management of PAN India employees, making it challenging to maintain operational efficiency.
Skill-based call routing, IVR, and call-back distribution to maximize lead conversion.
Empowered over 120 counselors to handle 60K+ leads monthly.
Delivered a unified system for call management, recording, and analytics, accessible to all users
Provided unlimited intercom calls, instant messaging, and file sharing across locations.
Given the extensive student interactions involving both in-office and remote teams, CloudConnect has played a pivotal role in unifying and streamlining the management and reporting of PAN India employees for Aakash Institute. Additionally, our 24/7 support system diligently caters to the diverse needs of counselors, customer support, and resolves call quality, network, and connectivity issues across various regions.
Skill-based call routing, IVR, and call-back distribution to maximize lead conversion.
Empowered over 120 counselors to handle 60K+ leads monthly.
Delivered a unified system for call management, recording, and analytics, accessible to all users
Provided unlimited intercom calls, instant messaging, and file sharing across locations.
Established distinct business identities for each branch
Streamlined operations through automated calling, real-time monitoring, and advanced analytics
Unified interface for reporting, monitoring, and task assignment
Device-agnostic solution for flexibility and accessibility.
Comprehensive platform for mapping the entire customer journey, from lead generation to execution
Crafted customized solutions to elevate productivity and enhance the teleworking experienceAsk us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.