Our integration solution provides a quick and easy way to enable voice in dumb CRMs, ERP, and software increasing the productivity of your teams, as well as access to valuable business data. Our Open APIs can be used to customise processes and workflows to meet your specific needs. By integrating voice capabilities into your existing systems, you can streamline communication and enhance collaboration across your organisation. In addition, our Open APIs allow you to seamlessly connect with other tools and platforms, enabling you to leverage the full potential of your data and optimise your business processes.
Features that make us stand out
IVR System
Make sure they don't have to go through long and unhelpful automated menus. Provide your customers with a hassle-free experience during all their call interactions with you.
Click-to-call
Our APIs for Click-to-Call software link your website visitors directly with appropriate agents while maintaining their interest in the product.
Screen Pop-ups
When an existing customer contacts, a summary of their details such as name, phone number, and past conversations will appear in a window.
Call Recording
Helping agents to learn, dealing with customer issues, and making decisions based on data to improve customer satisfaction are all part of offering an excellent customer experience.
Call tracking & Analysis
Gather comprehensive data on all of your campaigns by tracking the progress of each phone call and SMS message.Benefits
Advanced API integrations
Ready-to-use integration or customisation according to your preferences, our solution is ready for both.
Consolidate/Accurate Data in your CRM
No need to switch platforms when you can access all your data on a single dashboard
Real-time Alerts
Get real-time alerts to make sure that you do not miss out on any call
Unified Window
A dashboard that enables you to make calls without having to switch between tabs or use any other device
Automating Your Existing CRM
Our telephony system seamlessly collaborates with your existing CRM and enables you to easily manage, monitor, and improve your workflow
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.
Get in touch with us
Ask us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
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info@cloud-connect.in
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