Say goodbye to the complexities of traditional phone systems and embrace a unified solution that will make your business communication, a breeze. With CloudConnect Cloud Telephony system, you can experience enhanced productivity and seamless 24/7 communication, allowing you to focus on your business goals and objectives. The system also provides detailed call analytics, allowing you to gain valuable insights into call volumes, peak hours, and customer behavior. Furthermore, CloudConnect offers a scalable solution that can easily accommodate your growing business needs, ensuring that you never outgrow your communication system.
Features That Make Us Stand Out!
These features collectively contribute to creating a robust and engaging platform that caters to the needs of its users while providing a seamless and secure experience.
India's first DOT-licensed virtual network operator that lets you manage your business communications without the need for hardware.
Cloud PBX (Enterprise Grade)
IVR simplifies inbound call management, enabling customers to engage in one-on-one interactions with a computer using voice commands and DTMF inputs. Callers can autonomously navigate through an intelligent routing system based on their preferences.
IVR Systems
Provides workforce with the flexibility to access office phone numbers using laptops, and smartphones, thus improving productivity and business continuity.
Tele-Working Solutions
Offers On-Call consultation for professional services of providing information, advice, or help in meeting its objectives or solving problems.
Teleconsultation Services
An efficient tool for mass messaging, delivering pre-recorded voice and text messages to a broad audience instantly.
Voice and Messages Broadcast
Engage with your customers quickly by asking them to give a missed call to register their choice for giveaways or voting campaigns.
Missed Call Services
It is Ideal for Remote Working as a calling solution with disposition and notes. It has a web-based panel & a mobile app option with complete ownership of admin & agent. This offers an intuitive Dashboard to directly monitor and track call statistics and information.
Super PBX with Click-to-call
A special number that a caller can use to reach a business or individual without paying for the call. The charges of calling on a toll-free number are not incurred to the caller but to the called (recipient) party.
Toll-Free Numbers
A privacy-enhancing feature for businesses that lets users communicate without revealing their actual phone numbers during calls.
Number Masking
Cloud Telephony operates with a Virtual Mobile Number that links to various phone numbers and devices. This 10-digit number, in mobile, landline, or toll-free format, facilitates receiving multiple calls, voicemails, automated responses, and accessing call details or recordings. It enables flexible customer call management across diverse locations, branches, and devices, eliminating the need for a fixed desk.
Virtual Number
Make your business Global with CloudConnect International numbers and calling minutes.
International DIDs & Terminations
Make the most of esteemed CRMs with telephony pre-integrated for better employee output.
CRMs Telephony Integrations
Enable browser-based real-time audio/video communication for better and instant customer interactions and support.
VoIP SIP Soft Phone, WebRTC Calling
Why is CloudConnect beneficial for your business?
CloudConnect offers a compelling choice for businesses seeking a reliable and efficient communication solution. Here's why CloudConnect stands out:
Business Continuity
Cloud Telephony ensures business continuity with built-in redundancy and disaster recovery. In power outages or natural disasters, calls seamlessly reroute to alternative devices or locations, guaranteeing uninterrupted communication. Cloud-based phone systems offer robust data backup and recovery, mitigating the risk of losing critical communication data.
Scalability & Flexibility
CloudConnect offers scalable and flexible telephony services, allowing businesses to adapt to changing needs easily. Whether expanding teams or adjusting to seasonal fluctuations, cloud based telephony enables seamless scalability without the complexities of physical infrastructure upgrades.
Advanced Features and Integrations
CloudConnect provides advanced features including call routing, analytics, recording, and voicemail transcription. It seamlessly integrates with popular business applications like CRM systems, enabling streamlined workflows and increased productivity for your organisation.
Security & Reliability
CloudConnect delivers highly reliable telephony services with guaranteed uptime. With ISO 9001 and 27001 Certification, Built-in redundancy and failover mechanisms ensure continuous communication. Rigorous security measures, such as encryption and authentication protocols, safeguard sensitive data, maintaining confidentiality and providing peace of mind.
Mobility and Remote work enablement
CloudConnect cloud telephony enables seamless connectivity for remote work. With access to smartphones, laptops, and other devices, employees can stay connected and collaborate from anywhere, promoting productivity and ensuring effective communication, regardless of their location.
Cost Optimisation
With Cloud Telephony, businesses save costs by eliminating expensive hardware, phone lines, installations, and dedicated IT staff. A cloud-based solution reduces capital expenses and offers a predictable, subscription-based pricing model.
Enhanced Collaboration & Customer Centric
Cloud Telephony systems enhance collaboration and customer support/service through features like call routing, conferencing, and unified messaging. Efficient team collaboration improves productivity and customer service. Auto-attendants and IVR systems ensure callers are directed to the appropriate department or person, enhancing the overall customer experience.
Simplified Management & Updates
CloudConnect systems provide simplified management through an intuitive web-based portal. Administrators can effortlessly configure and manage DID’s, extensions, and features without requiring extensive technical expertise. CloudConnect also offers regular updates and new features, relieving businesses from the burden of managing hardware or software updates internally.
Exploring Impact Across Leading Industries
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FMCG
Reducing the number of missed calls due to long call waiting or number busy. Facilitate increased customer satisfaction with call recording service wherein you won’t miss any customer details by sending an automated message if you cannot receive the call. Increase sales opportunities by enabling a 24/7 welcome note and recorded message if not available during business hours. Ensure a hike in productivity by attending calls from home (remote working).
Logistics
Cloud based telephony in logistics sector results in improved adaptability, flexibility, and data-driven decision-making within logistics operations, thus providing significant benefits for supply chain management, particularly for emerging companies aiming to expand by enhancing communication, collaboration, data analysis, and scalability.
Healthcare
The healthcare sector is undergoing a transformation through the adoption of cloud telephony, which is enhancing communication efficiency, accessibility, and the overall patient experience. The scalability, cost-effectiveness, and strong security features of this technology empower healthcare providers to optimise their operations and provide exceptional care. Embracing cloud telephony leads to a more interconnected and patient-focused healthcare ecosystem, ultimately advancing health outcomes and influencing the future of healthcare delivery.
Education
During busy admission times, cloud telephony helps manage chaos by directing calls effectively and handling inquiries smoothly. To enhance student experiences, educational institutions combine cloud telephony with a strong education CRM system for heightened efficiency.
Trusted by Leading Companies
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.
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