What is Number Masking?
Number Masking is an advanced data security solution that protects the personal information of both agents and callers. It facilitates seamless connectivity across organisations on calls while maintaining privacy. Furthermore, the technology records and monitors calls to improve agent effectiveness and provide real-time data. The Analytics dashboard provides a comprehensive picture to better understand client demands and enable customised training for representatives. It ensures compliance with data protection regulations by masking number and sensitive information such as phone numbers and credit card details. This not only safeguards customer privacy but also helps build trust and credibility with clients. Moreover, the technology allows for easy scalability, making it suitable for businesses of all sizes. With its advanced features and benefits, Number Masking is becoming an essential tool for organisations looking to enhance data security and improve customer experience.
Transform your business communication with our user-friendly features
Diverse Identities
Agents can use a variety of caller IDs to increase communication flexibility and personalisation.
Effortless Tracking
Keep track of calls to provide seamless monitoring and analysis, assisting in business insights.
Two-Way Call Masking
Maintain privacy for both persons involved in the call, promoting secure and confidential communication.
Click-To-Call Integration
Improve communication by allowing users to begin calls with a single click.
Auto Dialer
Increase productivity with automated dialing, which allows agents to connect with potential customers in less time.
IVR System
Provide callers with a personalised and interactive experience, boosting customer satisfaction.Discover the key benefits of Number Masking with CloudConnect
Real-Time Updates
Stay informed with live updates, which ensure timely and accurate data for informed decision-making.
Monitoring And Call Tracking
Keep a close check on calls to ensure full monitoring and tracking for better performance.
Customer Privacy Guaranteed
Maintain consumer privacy with secure communication methods, increasing trust and loyalty.
Prevents Unaccounted Communication
Implement number masking to prevent unauthorised communication while maintaining a secure and regulated workplace.
Quick To Implement
Experience the benefits promptly with a seamless and efficient implementation process
What Our Clients Say
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.