Cloud Telephony is one such technology that brands seek to improve their business operations by integrating modern technological advancements. Having a phone system that helps companies to communicate with their customers easily without much manual support is essential. The traditional phone systems lack the majority of features and functions that organisations seek in a solution that meets all of them. Cloud solutions are lifesavers in eliminating these difficulties. Businesses in today's digital era are adopting cloud telephony, a more agile and scalable way of communication.
But first, let us give you an overview of Cloud Telephony!
With the help of Cloud Telephony, organisations can make and receive calls using an internet connection. This is comparable to regular phones, which use PSTN to manage calls as they are less expensive since there is no complicated setup process. Furthermore, no physical infrastructure is required, and it creates a remote-friendly workplace and they are more advanced and functional. These sophisticated communication systems do not require substantial updates or maintenance.
How is AI-Powered Cloud Telephony revolutionising businesses in India?
When Cloud Telephony and AI-powered telephony are combined, enterprises experience significant benefits. Below are the major benefits of an AI-integrated cloud telephony platform.
- Voice Over Internet Protocol or VoIP - VoIP is an advanced technology that enables organisations to handle customer calls via the Internet. They can be accessed using any internet-connected device, including cell phones, desktops, laptops, and tablets.
- Scalability - These phone systems are intended to meet the ever-changing expectations and needs of organisations. For example, the organisation can easily add or remove users or virtual phone numbers. In addition, all of the latest features and functionalities can be seamlessly integrated.
- Accessibility - Given that it works with any internet-connected device, agents and business owners can access and manage it from anywhere. Thus, no physical set-up is required to commute and the whole process can be managed from anywhere on the planet.
- Unified Communications - Clients and customers often contact businesses through various communication channels, such as web chats, emails, phone calls, SMS, MMS, social media, and more. Businesses can immediately reach out to customer concerns with the help of AI-powered cloud telephony's single dashboard, eventually improving customer satisfaction.
How is Cloud Telephony maximising business efficiency?
Cloud telephony enables businesses to customise their sales approach, increase business efficiency, and improve customer experience through its advanced technology. Businesses not only stay updated with technical modifications but also gain a competitive advantage in their targeted industries. Selecting the best cloud telephony service for your business takes careful research, but the benefits to B2B sales are always evident. Cloud telephony integrated with AI has proven to be the key component of modern, efficient B2B sales tactics, providing scalability, cost-effectiveness, and enhanced client interactions.
Importance of Cloud Telephony for modern business
The Cloud telephony technologies play an important role in business across industries. However, their influence on the organisation’s overall operations can be way more than anyone can imagine. Some of the most important use cases are listed below:
- Easily Scalable Contact Centre Operations: Cloud-based business phone systems are not hampered by physical or geographical constraints. This enables users to quickly and simply change the size of their workforce and phone numbers.
- Reach out to your international customers: Cloud telephony, which makes use of the Internet, can provide low-cost call and SMS rates, cutting overall phone expenditures to a significant percentage and enabling reaching out to international customers.
- Quick and Adjustable Processes: Because of their software-based modular architecture, cloud telephony systems use advanced features integrated with AI and interact with third-party applications to automate processes, thus saving time on repetitive and manual activities.
- The best part about the Cloud telephony service is that it is compatible with any smartphone, tablet, or computer with a microphone and an internet connection which allows businesses to collaborate with the greatest professionals globally, regardless of location.
So, have we convinced you to give cloud telephony a shot? If so, contact our sales expert now to get started.
