Dataman is a leading IT company that offers software development and consulting services to businesses of all sizes. With multiple offices across the country and a large team of 250+ developers and consultants, communication is critical for the company's success. However, the existing phone system was outdated and challenging to manage, leading to frequent call quality issues and dropped calls.

Problem Statement

The In-premise phone system was outdated and challenging to manage, leading to frequent call quality issues and dropped calls. The company needed a modern solution that could provide advanced features and better call quality to improve the customer experience. They implemented a Grandstream IP PBX in their premise but had loads of issues like voice, clarity, call termination and moreover it was a grey market solution.

Solution

After evaluating various cloud telephony solutions, Dataman selected a CloudConnect cloud-based phone system that offered advanced features such as call routing, IVR, and call analytics. The solution was designed to be scalable, allowing the company to add new users easily. The cloud telephony solution was also integrated with the company's existing CRM system, which enabled better call tracking and improved customer engagement. Dataman also uses the system for Support line on which the users change in every shift.

Result 

After implementing the cloud telephony solution, Dataman experienced significant improvements in call quality and reliability. The CloudConnect system is more user-friendly and easier to manage, saving time and resources. The integration with the CRM system allowed for better call tracking and more personalized customer interactions. The call analytics provided valuable insights into call volume, call duration, and other key metrics, which helped the company optimize it’s staffing and resources. Most of the users use the CloudConnect mobile application so was a massive savings in implementing Hardware (IP Phones).