The customer will be using the product / service in terms of this terms and conditions for self-usage only and shall not transfer the same to any third party without prior written consent and due authorization in writing from CloudConnect. Any request for transfer of product / service to any third party shall generally not be entertained as the subscription of product / service are for bonafide personal use only.
The Customer solemnly declares that it is not performing any telemarketing activities which is in Violation of the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 & its terms and conditions (as amended from time to time).
Failure to comply with the TCCCPR 2018 regulations provide for barring the services, for disconnection or blacklisting of the entire account across all operators for up to two years.
Customer intends to avail product / services from CloudConnect shall be required to fill the CAF form and submit documents as required. CloudConnect reserves the right to cancel, reject, or withhold approval of any application if the customer provides incomplete, incorrect, or fraudulent information or documentation in connection with the CAF form or fails to comply with the terms and conditions set forth herein.
CloudConnect reserves the right to obtain and verify information from the customer, the customer's local references, associates, neighbors, or any third party, at CloudConnect's sole discretion.
The Company agrees that CloudConnect may be required to disclose the information pertaining to a customer to the Government / Regulatory Authority / security agency. CloudConnect reserves the right to disclose the same at its discretion without prior intimation to the customer.
The product / service offered shall not be used by the customer to make foul, profane expression or impersonate another person with fraudulent or malicious intent or abuse, threaten or harass any third party.
The customer shall notify CloudConnect in writing of any change in name, address, title, or constitution within seven days, providing supporting documentation. Failure to do so within the specified time may result in CloudConnect disconnecting the service and recovering any outstanding dues.
Any acceptance by CloudConnect of payment from a person / third party on behalf of the customer shall not amount to CloudConnect having transferred or modified any of the rights and / or obligations of the customer to such person / third party.
The customer hereby expressly agrees that CloudConnect has the right to change the terms and conditions contained herein, whether or not such change is necessitated by reasons of Government / Authority direction.
Any increase / addition / introduction in taxes and/or levy of any taxes, duties or any statutory charge, etc. (present / future) shall be charged on the customer or deducted from a customer's account.
The Telecom Solutions provided by CloudConnect are dependent on the functionality of the operator networks. CloudConnect shall not be held liable for any loss, damage, or disruption experienced by the customer due to the non-performance, unavailability, or malfunction of such telecom services, which are outside the control of CloudConnect.
In the event of non-payment, partial payment, or late payment of any outstanding amounts by the due date, CloudConnect reserves the right to suspend or disconnect the services.
Not with standing such suspension or disconnection, the customer shall remain liable for all applicable charges incurred during the period of suspension or disconnection.
The customer shall pay all outstanding amounts in full, without deductions or set-offs, for all calls and services used, whether authorized or not, and regardless of any credit limits.
CloudConnect shall not be liable for any third party liabilities / injuries caused by any defect in its products.
In no event, whether through breach of contract, breach of warranty, negligence or otherwise, CloudConnect shall not be liable for special, consequential, incidental damages, including but not limited to loss of profit or revenue, cost of capital, cost of substitute product, facilities or service, downtime cost, any change or modification of such computer system, software, program, process or electronic system in relation to any such data change or claim of such subscriber for such damage.
Written notice will be considered effectively given to the customer when sent by Registered Mail / UPC / courier services at his last known address. Written notice to CloudConnect will be considered effectively given to CloudConnect when received by CloudConnect as per CloudConnect records.
This agreement binds the customer and wherever and whichever applicable, his heirs, executors, administrators, successors and (permitted) assigns and benefits CloudConnect and its successors and assigns.
CloudConnect reserves the right to amend any part of this agreement at any time, with/without notice to the customer.
If any part of this agreement is held invalid, the remaining provisions will remain unaffected and enforceable, except to the extent, CloudConnect rights or obligations under the agreement are materially impaired.
The words He or Him shall refer to She or Her or in the singular or plural as the context may require.
This represents the entire agreement between CloudConnect and customer and all copies, facsimiles and reproductions of this agreement in CloudConnect possession shall be considered the same as original and shall be fully enforceable by CloudConnect. The information provided overleaf shall be treated as part and parcel of this agreement.
This agreement shall be subject to Delhi High Court.
CloudConnect, at its sole discretion, without any liability whatsoever, may refuse, limit, suspend, vary or disconnect the service made available to customer-, in whole or in part, at any time, for any reason determined by CloudConnect, including but not limited to: ◦Government's, Court's order, TRAI Rules, Regulations, orders, directions, notifications, etc., including changes thereto prohibiting and/or suspending the rendering of such services; ◦Transmission limitations caused by topographical, atmospheric, hydrological and/or mechanical conditions; ◦During technical failure, modifications, up-gradation, variation, relocation, repair and or maintenance of network / equipment’s; ◦To combat potential fraud, fraud, willful destruction; ◦If the service is used in any manner, which violates any law or Government order / directions etc., or adversely affects or intervenes in any manner, the rendering of service by CloudConnect; ◦Any discrepancy / incorrect particulars / details provided by the subscriber in the CAF; ◦Breach of any term or condition of this agreement by the subscriber; ◦Due to problems arising on account of interconnection between CloudConnect and other telecom service providers; ◦Any other reason which is found to be reasonable by CloudConnect warranting suspension / disconnection; ◦Force majeure circumstances;
CloudConnect shall provide customer support on a 24/7 basis, 365 days a year.
CloudConnect assures a 99% uptime as specified in the Service Level Agreement (SLA), which shall serve as a binding contract between CloudConnect and its customers.
This uptime guarantee excludes any disruptions arising from telecom resources provided by Telecom Operators or dependencies on third-party integrations.
In the event of any technical issue, CloudConnect shall make reasonable efforts to resolve the matter within 72 business hours from the time of reporting.
CloudConnect will retain call records and recordings for a period of 90 days, accessible via the online portal. Any data older than 90 days will require an offline request over an email for retrieval from the archives.
All prices are subject to change without notice and are not guaranteed, except that prices for an order that have been accepted by CloudConnect and/or its affiliates (“Seller”) are not subject to change after acceptance. Prices stated do not include any sales, use or tax or any other charge which is now in effect or may be hereafter imposed by any Centre , State or other authority. All such taxes, or other charges shall be paid by Buyer unless Buyer shall provide Seller an exemption certificate acceptable to the appropriate authorities.
All prices are subject to change without notice, except for orders accepted by CloudConnect and/or its affiliates (“Seller”) for a specified period. Prices are exclusive of any applicable taxes, which shall be borne by the Buyer.
For any changes to the terms and conditions, please refer to our website at www.cloudconnect.in.