Trusted by Leading Companies
In today’s workplace, flexibility, diverse skills, and remote collaboration drive success. Digital tech enhances customer experiences. Modernization connects legacy apps to modern tools, streamlined by leading cloud providers. Automation, including AI, transforms industries, enabling efficient digital journeys for D2C and B2B firms, prioritizing cost-effective services with first-time resolution.
Enhance engagement through personalized interactions across channels, streamline processes, adapt to preferences, and enjoy efficient, personalized communication for meaningful connections.
CloudConnect has aided us with solutions that has optimised team performances and saved cost by managing high call volumes on cloud-based solution while most of the employees were working remotely
Data collection and monitoring calls of employees made easy by working on all-in-one platform
Multi-level IVR was implemented for call routing to relevant department
Business hours were set to inform the customers on when the agents will be back
Effortless data collection and employee call monitoring, All in One Place
Implementation of Multi-level IVR for precise call routing to the relevant department, ensuring efficient communication
Business hours were set to inform the customers on when the agents would be back
Disaster-Ready Data Solutions – CDR 
CloudConnect's solution was integrated to optimize communication among our in-house teams, covering both incoming and outgoing calls. The goal is to elevate professionalism, minimize latency, and facilitate efficient message exchange.
Data collection and monitoring calls of employees made easy by working on all-in-one platform
Multi-level IVR was implemented for call routing to relevant department
Business hours were set to inform the customers on when the agents will be back
Effortless data collection and employee call monitoring, All in One Place
Implementation of Multi-level IVR for precise call routing to the relevant department, ensuring efficient communication
Business hours were set to inform the customers on when the agents would be back
Disaster-Ready Data Solutions – CDR
Improved call efficiency.
Improved professionalism with Fixed Landline Numbers for outgoing calls left a positive impression on customers.
Efficient internal communications with free intercom calls and instant messaging.
Critical messages were exchanged seamlessly, ensuring uninterrupted operations.
The implementation of SIP phones significantly improved voice quality, ensuring clear and uninterrupted communication.
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Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.