Blogs

With the increasing demand for Cloud Telephony services among businesses, service providers need to ensure that they adhere to the guidelines set by the Telecom Regulatory Authority of India (TRAI). Recently TRAI has ruled out a new set of regulations that has directly affected some businesses and the cloud telephony services providers. Before we move forward to learning about the critical compliance update, let’s first understand who TRAI is, what they do, and why compliance is so important.

Getting a toll-free number in India typically involves going through authorized telecom service providers. Here's a general guide on how you can obtain a toll-free number for India:

As technical innovations continue to evolve, the arrival of the "cloud" in the communication sector has been hailed as a revolutionary step forward. Cloud telephony relieves enterprises of the responsibility of deploying and maintaining the infrastructure onsite and also reduces operating expenses.

Many businesses these days have switched to Do Not Disturb (DND) or Do Not Call scrubbing methods in order to comply with federal as well as state laws while maintaining marketing compliance. However, as the legal framework changes, it becomes more difficult to stay updated and adhere to telemarketing rules and regulations.

Click-to-call, a feature commonly found in cloud-based solutions, facilitates seamless connections between callers and businesses without manual dialing. It functions as a widget with a Call icon, configurable on various digital touchpoints such as websites or mobile apps, allowing customers to instantly reach out. With just a single click or tap, customers can easily connect with the sales or support team of the business. Upon clicking the widget, users are prompted to input their phone number, and upon submission, the system initiates a phone call connecting them with the appropriate team.

Recent 2025 KPI Benchmarking Report makes it abundantly clear: voice remains the benchmark channel for complex, high-stakes, and emotionally charged interactions. - CloudConnect

Voice is still one of the most important channels in customer service—especially for high-stakes or emotional conversations.

How the combination of UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) can  become the gold standard for modern contact centers.

The global UCaaS market was valued at $87.39 billion in 2024 and is projected to reach $262.37 billion by 2030, growing at a compound

Cloud telephony is a modern communication system that enables voice & Value added service services (like phone calls, call analytics, IVR) for the business over the internet or PSTN network.