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With the increasing demand for Cloud Telephony services among businesses, service providers need to ensure that they adhere to the guidelines set by the Telecom Regulatory Authority of India (TRAI). Recently TRAI has ruled out a new set of regulations that has directly affected some businesses and the cloud telephony services providers. Before we move forward to learning about the critical compliance update, let’s first understand who TRAI is, what they do, and why compliance is so important.

Getting a toll-free number in India typically involves going through authorized telecom service providers. Here's a general guide on how you can obtain a toll-free number for India:

Many businesses these days have switched to Do Not Disturb (DND) or Do Not Call scrubbing methods in order to comply with federal as well as state laws while maintaining marketing compliance. However, as the legal framework changes, it becomes more difficult to stay updated and adhere to telemarketing rules and regulations.

As technical innovations continue to evolve, the arrival of the "cloud" in the communication sector has been hailed as a revolutionary step forward. Cloud telephony relieves enterprises of the responsibility of deploying and maintaining the infrastructure onsite and also reduces operating expenses.

Click-to-call, a feature commonly found in cloud-based solutions, facilitates seamless connections between callers and businesses without manual dialing. It functions as a widget with a Call icon, configurable on various digital touchpoints such as websites or mobile apps, allowing customers to instantly reach out. With just a single click or tap, customers can easily connect with the sales or support team of the business. Upon clicking the widget, users are prompted to input their phone number, and upon submission, the system initiates a phone call connecting them with the appropriate team.

For FinTechs and financial institutions, communication isn’t just a support function — it’s a strategic lever that influences onboarding speed, customer trust, compliance, and revenue. A modern cloud telephony stack like CloudConnect gives BFSI/FinTech brands a secure, scalable, automated, and compliant communications infrastructure tailored for India.

Discover the best cloud-based calling solutions for EdTech companies and educational institutes. Learn how automated dialers, CRM integration, and voice campaigns help IT managers boost lead reach, automate follow-ups, and simplify admission communication with CloudConnec

Discover how voice and message broadcasting works in India. From real estate and education to politics and healthcare, see real use cases, data insights, and how CloudConnect’s automated calling software powers large-scale communication.

Learn the most important contact center KPIs — from FCR and AHT to CSAT and NPS. Discover benchmarks, strategies, and CloudConnect’s analytics solutions to improve performance and efficiency.

Boost call center productivity with CloudConnect’s Auto Dialer Software. Automate outbound calls, reduce idle time, and improve agent efficiency with cloud-based, DoT-compliant technology trusted by 350+ businesses.