Unlocking Business Potential with our Multilevel Hosted IVR Call System

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Facilitates customer interactions and increases operational effectiveness. Our Hosted interactive voice response services can respond to calls, provide automated responses, and connect customers to the relevant departments or services quickly and easily with call recording. This not only improves customer satisfaction but also reduces the need for manual intervention, allowing your employees to focus on more complex tasks. Additionally, our Hosted IVR services offer advanced analytics and reporting capabilities, giving you valuable insights into customer behaviour and call patterns. With our reliable and scalable infrastructure, you can ensure seamless call handling even during peak times, providing a smooth and efficient customer experience.

Features that makes us stand out

Multi-level 9x9 flow
Multi-level 9x9 flow
Create intricate call flows with a 9x9 matrix, offering callers a versatile and customisable experience for callers at multiple levels.

100% Business Call Recording
100% Business Call Recording
Ensure comprehensive record-keeping with 100% call recording, allowing businesses to review and analyse interactions for quality assurance and compliance.

No Missed Calls
No Missed Calls
Maximise the number of opportunities captured by optimising how calls are handled and routed, guaranteeing that every call is promptly and effectively attended to.

Business time settings
Business time settings
Enhance the efficiency of your hosted IVR system by customising it to match your business hours. This will ensure a seamless experience for callers and improve overall operational effectiveness.

Rapid Deployment
Rapid Deployment
Efficiently deploy your advanced hosted IVR systems, ensuring minimal interruptions and enabling businesses to promptly experience the advantages of streamlined call handling.

Reports and Analytics
Reports and Analytics
Harness the power of detailed reports and analytics to gain insights into call performance, customer interactions, and operational efficiency. Use this valuable data to inform strategic decisions and optimize business strategies.

Benefits of using Hosted IVR Services

Enhanced Customer Experience

The IVR Call System offers a smooth and customised experience, delivering prompt and pertinent information, thus enhancing customer satisfaction.

Cost Efficiency

Reduce expenses by minimising the requirement of additional staff, streamlining call handling, and optimising resource utilisation with the adoption of Hosted IVR solution.

24/7 Accessibility

Offering 24/7 availability to customers guarantees that their inquiries and support needs are attended to around the clock, enhancing the dependability of customer service.

Scalability

IVR software offers a seamless solution to easily adjust to dynamic business demands, providing the necessary flexibility to manage fluctuating call volumes and ensuring business growth.

Improved Call Routing

Improve efficiency with intelligent call routing in the IVR call system, which ensures calls are sent to the right agent quickly, reduces misdirected calls, and improves overall effectiveness.

Increased First-Call Resolutions

Increase customer satisfaction by resolving queries on the first contact with optimised processes in Interactive Voice Recognition system, minimising the need for follow-up calls and increasing efficiency.

What Our Clients Say

Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.

Vishal Totla
Dominic Vijay Kumar
Rahul
Vijayshree Kalani
Hitesh Samvedi
Satish Saini

"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”

Vishal Totla
Vishal Totla Co-founder of Shipyaari

"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."

Dominic Vijay Kumar
Dominic Vijay Kumar CIO of ART Housing Finance

With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.

Rahul
Rahul Assistant Team Manager of Star Health India

"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."

Vijayshree Kalani
Vijayshree Kalani Head of Sales & Marketing of Cyboard School

CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.

Hitesh Samvedi
Hitesh Samvedi Sr. Vice President of QX Global

Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.

Satish Saini
Satish Saini Excitel

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FAQ's

Interactive Voice Recognition in IVR goes beyond keypad inputs. Instead of pressing numbers, callers can simply speak their choices—like saying “Sales” or “Support.” The system uses speech recognition to understand and process these responses, making the experience faster, easier, and more natural.
A cloud-based IVR is hosted online instead of on physical hardware at your office. This makes it cost-effective, scalable, and easy to deploy. Businesses can manage calls from anywhere, ensure uptime during peak hours, and reduce infrastructure costs.
When selecting a provider, consider: 1. Reliability and uptime 2. Flexible call flow customization 3. Call recording and analytics 4. Scalability to handle growth 5. Integration with CRM and business tools 6. Strong technical support and data security
Hosted IVR systems like CloudConnect ensure 100% call recording, encrypted storage, and access control. This provides both compliance and protection for sensitive business and customer information.
With CloudConnect, callers reach the right department instantly, enjoy smooth self-service, and get 24/7 support. Intelligent routing and first-call resolutions reduce wait times, ensuring a professional and satisfying customer journey.
An IVR (Interactive Voice Response) Solution is a system that automates customer interactions through voice menus. Callers can access information, route themselves to the right department, or perform basic tasks without waiting for a live agent—improving efficiency and providing 24/7 support.
Call Center IVR helps contact centers handle high call volumes efficiently. It greets callers, provides menu options, and routes them to the right agent. With features like call recording, analytics, and multi-level flows, it reduces wait times and improves first-call resolution.
A multilevel IVR ensures no calls are missed, improves routing accuracy, reduces operational costs, and provides detailed reports. It also enhances customer experience by giving quick access to information and support, anytime.
CloudConnect offers a reliable, scalable IVR platform with features like multi-level 9x9 call flows, call recording, no missed calls, business-time settings, and advanced analytics. Our solutions are easy to deploy and designed to improve both customer satisfaction and business efficiency.
CloudConnect IVR can be set up in just a few days. Since it’s cloud-based, you don’t need heavy hardware investment. Once live, businesses can immediately benefit from smart routing, real-time reports, and seamless customer handling.
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