Felix Hospital is a renowned healthcare institution, offering comprehensive in and out-patient services with a patient-centric approach. However, the hospital faced challenges in managing their communication systems, leading to decreased productivity and compromised security.

Problem Statement

• Lack of a strong and reliable infrastructure to handle high growth rates and patient transactions efficiently.

• Communication happens through personal phones, mobile devices, or email, causing decreased productivity and increased handling time.

• Difficulty in tracking and managing patient queries, especially during emergencies and night hours.

Solutions

• CloudConnect provided an integrated package including Click2Call, a CPBX system, Audio Conferencing, and a Truecaller-verified Business Caller ID.

• Cloud Telephony solutions helped overcome communication challenges in the healthcare business.

• Integration of Click2Call with their CRM for a seamless communication process.

• Expanded services to offer audio consultations along with video conferencing.

• Assigned different virtual numbers for managing various campaigns.

• Detailed CDR available for incoming and outgoing calls, improving call analytics.

• Enabled seamless inter and intra-department communication through a single number.

Result

• Increased productivity and efficiency in handling patient queries and customer transactions.

• Improved patient satisfaction with expanded teleconsultation services.

• Enhanced communication safety and brand trust with a Truecaller-verified Business Caller ID.

• Streamlined communication management system enabling effective tracking and reporting.

Felix Hospital successfully implemented CloudConnect's solutions, transforming its communication infrastructure and achieving higher levels of efficiency, security, and customer satisfaction.