Net2Source is a leading global workforce solutions provider specializing in recruitment services and serving clients across India. With a focus on pan-India recruitment and acting as an outsourcing partner for various organizations, Net2Source helps clients find top talent and optimize their workforce. To ensure their agents can efficiently connect with potential candidates and provide excellent service, Net2Source identified the need for a mobile solution that enables agents to work seamlessly while on the go.

Problem Statement

Net2Source faced the following challenges in its recruitment process:

• Lack of mobility: Agents were restricted by their physical workstations, limiting their ability to work efficiently while on the move.

• Fragmented communication: Agents relied on different recruitment sites, such as Naukri, Monster, and Indeed, leading to scattered communication channels and difficulties in tracking and managing interactions.

• Performance evaluation: Managers lacked an effective way to evaluate agent performance due to limited visibility into their calls and interactions with candidates.

• Remote working limitations: The use of a web-based softphone limited the flexibility and convenience of remote working for employees.

• Data tracking: The absence of a centralized system made it challenging to fetch call logs and Call Detail Records (CDRs) for analysis and reporting.

Solutions

Net2Source implemented a comprehensive mobile application solution that addressed their requirements:

• Mobile application: A customized mobile application was developed to enable agents to work efficiently while on the move, providing them with real-time access to candidate information, communication tools, and client requirements.

• Seamless integration with recruitment sites: The mobile application integrated with popular recruitment sites, such as Naukri, Monster, and Indeed, allows agents to manage leads, track applications, and communicate with candidates through a centralized platform.

• Unlimited calling capabilities: Net2Source provided individual numbers (FLN) to their agents, allowing them unlimited calling to efficiently connect with candidates and clients.

• Performance evaluation tools: The mobile application enabled managers to track incoming and outgoing calls, listen to call recordings, and evaluate agent performance based on communication quality, candidate engagement, and adherence to client requirements.

• Enhanced remote working capabilities: The mobile application replaced the web-based softphone, providing agents with a user-friendly interface and seamless integration with the recruitment process for improved remote working flexibility.

• Call log and CDR retrieval: The mobile application facilitated the retrieval of call logs and CDRs, ensuring comprehensive data tracking for analysis, reporting, and business insights.

Result

The implementation of the customized mobile application brought significant improvements to Net2Source's recruitment process:

• Enhanced agent mobility: Agents gained the freedom to work efficiently while on the move, eliminating the constraints of physical workstations and improving their productivity and responsiveness.

• Consolidated communication channels: The mobile application provided a centralized platform for managing communication