“Cloud Telephony” - How often do you hear it? If not, no worries. And if you do, why do we think it’s important for you to know about it? Well, you’ll get all your questions answered in this blog, but only if you keep reading till the end. It’s not that long—just a 3 mins read!
See, Cloud Telephony is now becoming a buzzword for real. Why? Because every established business owner or budding entrepreneur is initially concerned about how they are going to smoothly communicate with the audience about their products and services. Right?
This is where Cloud telephony enters to make their job easy and communication process like a breeze. But, what is Cloud Telephony and why is it so important for businesses these days?
Cloud telephony uses the internet to make phone calls instead of traditional phone lines. This means you can make and receive calls on any device connected to the internet, like your smartphone or computer. It also means you don't need to buy expensive phone equipment or systems. It's a simple and cost-effective way to handle all your calling needs. Just like this, we are giving 8 major reasons why implementing Cloud Telephony in a business can be beneficial beyond imagination.
The very first benefit is that you don’t need a physical setup for it. Which means no capital expenditure. A cloud telephony system can save your business a lot of money. You won't need to spend on setting up and maintaining traditional desk phone systems. Plus, it keeps your office space clutter-free and is super helpful if your employees need to switch to working from home.
Unified Communications System
The major task of the cloud telephony system is to streamline your business communication process. It makes work easier for each team and ensures smooth operations for the whole business. With this system, you'll stay ahead of competitors and boost productivity by having easy access to tools like CRM software, instant messaging, email, and voice and video calls.
Advanced portability and adaptability
This has to be another great reason why a businessman should switch from traditional phone systems to cloud telephony. With more companies adopting flexible work schedules and policies, being able to move around and adapt easily has become really important. Cloud telephony makes it possible for employees to work from anywhere. They can take calls and help customers even if they're not in the office. All they need is a smartphone or tablet and a good internet connection, and they're ready to work!
Maximising sales and support productivity
Cloud telephony system is loaded with features that make a daily routine for sales and support teams quite easy. It helps them make calls, send messages, and leave voicemails automatically. With less manual work to worry about, your employees can get more done, making them more efficient and productive. Eventually boating up the productivity of the entire organisation. Win-win situation for everyone, right?
Easy expansion
Moving forward and keeping them classic reasons coming, another one is THIS! What a businessman really wants is a solution that can easily adjust and be tailored to their needs. Well, that's where cloud telephony comes in. With these systems, you can easily add more users to connect with a bigger group of customers. Plus, if you need a special feature to make your customer management better, you can get that too. It's all about being able to change and grow as your business does.
Access to powerful business tools
You, as a businessman, would want to stay updated with every business conversation happening with clients and customers, right? From tracking real-time data to setting up call schedules and sending out surveys after calls, cloud telephony has got everything covered. And that's not all—features like Hosted IVR,voicemail options and even bulk SMS capabilities make running your business smoother than ever. So, if you're ready to take your business to the next level, a cloud telephony system might just be your most powerful weapon!
The ability to bounce back.
Climate conditions can’t be guaranteed to not cause any harm to your business. If you opt for a physical setup, it might get affected badly and can take days to restore. However, cloud systems are like superheroes—they hardly even flinch. Your important information is stored up there in the clouds, safe and sound, ready to be accessed from anywhere. So, no matter what Mother Nature throws our way, your business keeps on chugging along without skipping a beat. Now that's what I call peace of mind!
Remember every single detail
Traditional phone systems don't keep a record of all your business chats. Do they? Or maybe you have to manually maintain a register for that. But with cloud telephony, it's like having a built-in memory—you can record every single call, whether it's incoming or outgoing. That means your team can get better at talking to customers and each other. Plus, you can use those recordings to train newbies and solve problems down the road. It's like having a handy little archive of all your important business conversations to not miss out on even a single detail.
We can come up with many such reasons to prove how the Cloud Telephony system has always been so beneficial to businesses in the long run. The best part is it doesn’t discriminate between the sizes of businesses. Be it a small, medium, or large-scale business, Cloud Telephony fits anywhere and does wonders when it comes to making a business successful.
Contact our sales expert now to know more.
