Blogs

With the increasing demand for Cloud Telephony services among businesses, service providers need to ensure that they adhere to the guidelines set by the Telecom Regulatory Authority of India (TRAI). Recently TRAI has ruled out a new set of regulations that has directly affected some businesses and the cloud telephony services providers. Before we move forward to learning about the critical compliance update, let’s first understand who TRAI is, what they do, and why compliance is so important.

Getting a toll-free number in India typically involves going through authorized telecom service providers. Here's a general guide on how you can obtain a toll-free number for India:

Here are the top 10 KPIs every BPO must track to stay competitive and deliver great results — explained in simple words with practical data and tips.

Compare top SIP trunk providers in India — Twilio, Vonage, RingCentral, BSNL, and CloudConnect. Learn features, pros, and cons for modern business calling.

Find the best toll-free number providers in India. Compare features, pricing, setup steps, and benefits to choose the right 1800 service for your business.

TRAI's New 1601 Number Series: What Utilities, Courier & Logistics Brands Must Do Before the 90-Day Deadline A trusted-numbering framework is coming for two of India's most call-intensive sectors — and the clock has already started

TRAI’s 2026 anti-spam crackdown is changing outbound calling in India. Learn about DLT registration, consent, 140/160 numbers, penalties, and compliance.

Learn how D2C brands can scale customer communication for festive season 2026 with cloud telephony, WhatsApp, AI voice bots, and omnichannel support.

Discover why retail brands need robust cloud telephony during India’s festive season to handle call spikes, reduce missed calls, improve customer experience, and boost sales.

Discover how AI-powered contact centers help D2C and quick commerce brands scale faster with 24/7 support, instant resolutions, lower costs, and better customer experiences.