Blogs

Getting a toll-free number in India typically involves going through authorized telecom service providers. Here's a general guide on how you can obtain a toll-free number for India:

As technical innovations continue to evolve, the arrival of the "cloud" in the communication sector has been hailed as a revolutionary step forward. Cloud telephony relieves enterprises of the responsibility of deploying and maintaining the infrastructure onsite and also reduces operating expenses.

With the increasing demand for Cloud Telephony services among businesses, service providers need to ensure that they adhere to the guidelines set by the Telecom Regulatory Authority of India (TRAI). Recently TRAI has ruled out a new set of regulations that has directly affected some businesses and the cloud telephony services providers. Before we move forward to learning about the critical compliance update, let’s first understand who TRAI is, what they do, and why compliance is so important.

Click-to-call, a feature commonly found in cloud-based solutions, facilitates seamless connections between callers and businesses without manual dialing. It functions as a widget with a Call icon, configurable on various digital touchpoints such as websites or mobile apps, allowing customers to instantly reach out. With just a single click or tap, customers can easily connect with the sales or support team of the business. Upon clicking the widget, users are prompted to input their phone number, and upon submission, the system initiates a phone call connecting them with the appropriate team.

Many businesses these days have switched to Do Not Disturb (DND) or Do Not Call scrubbing methods in order to comply with federal as well as state laws while maintaining marketing compliance. However, as the legal framework changes, it becomes more difficult to stay updated and adhere to telemarketing rules and regulations.

Cloud telephony is a modern communication system that enables voice & Value added service services (like phone calls, call analytics, IVR) for the business over the internet or PSTN network.

If you own a small business, run a startup, or manage a big company, using a virtual mobile number can enhance customer interactions and make operations more efficient.

Cloud phone systems are more than just a replacement for today’s traditional phone systems. It offers many benefits for all sizes of businesses. Let’s get into the top benefits:

Cloud contact centers integrate seamlessly with CRMs, which means your agents have all the customer data they need at their fingertips.

Click-to-call has changed the way businesses communicate with customers. It has an impact on customer happiness and makes operations run smoother. Here are some big changes it's brought: