2020: When healthcare needed care.
The Covid-19 pandemic is a terrible human tragedy. But while the pandemic has put a tremendous strain on the Indian Healthcare segment, it has also acted as a catalyst for rapid digitisation of processes in hospital chains, which have multiple locations, departments and services.
Certain trends, which grew steadily in the past two decades, including digital healthcare solutions - tele-consultation, e-pharmacies and diagnostic services became more commonplace as lockdowns mandated remote operations and emerged with a large-scale dependence on
technology.
India is now rolling out the world’s largest Covid-19 vaccination drive, thus underlining its rise in efficiency and service quality in the healthcare space.
In this paper we will look at the changing landscape, current challenges and possible solutions to enhance patient care systems – which is the cornerstone for any institution.
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